Work with Saffron Centre

Part-Time Position, Wednesday to Friday

$21 – $24 per hour

Saffron Sexual Assault Centre, located in Sherwood Park, is hiring a part-time Administrator to join our front office team!

We offer a friendly and supportive work environment, with a Wednesday to Friday weekly schedule and a requirement for flexibility to cover sick days/holidays when needed.

Saffron Centre is a non-profit charitable organization providing compassionate and specialized counselling, prevention education, and police and court advocacy for those impacted by sexual assault and abuse.

As an Administrator, you will be the first point of contact to those looking to access our services.

Responsibilities include:

• Answering phone calls, taking messages, responding to emails, sending/receiving confidential client information, booking appointments, and directing calls to other staff as needed.
• Completing client registrations.
• Updating client files with client personal information.
• Greeting clients/visitors and providing any necessary information or paperwork.
• Clerical/administrative support such as word processing, data entry, file scanning.
• Supporting the coordination of community events and fundraising activities; working some evenings/weekends for specific events such as Consent Event, Silent Auction, Casino, and others.
• Providing referrals – directing clients to alternative outside agencies/services as needed.
• Taking client payments; submitting third party billing information.
• Maintaining a clean and organized reception area; client bathroom.
• Removal of garbage and recycling from office common areas.
• Other duties as needed.

Minimum required qualifications:

• 1+ years of work experience in a similar role.
• Exceptional phone skills.
• Outstanding communication, interpersonal, customer service, and organizational skills.
• Excellent computer skills, particularly working with MS Office 365, Outlook, and Teams.
• Ability to multitask is essential.

The ideal candidate:

• Has exceptional verbal and written communication skills.
• Has a drive for helping others and for creating a warm and welcoming first impression.
• Is compassionate and has a kind demeanor.
• Can manage multiple responsibilities with ease.
• Has strong attention to detail and exceptional customer service skills.

What Saffron Centre offers:

• Compensation is commensurate upon experience.
• Health benefits offered for permanent positions over 20 hours per week.
• Collaborative work environment that is respectful and supportive.
• Strong focus on staff wellness and work-life balance.
• Additional paid closure days during Christmas holiday break.
• Training and educational opportunities.
• Open door policy

Eligibility:

The privacy and trust of all our clients is vital to our work. Occasionally current or former clients are interested in employment at Saffron Centre. Employment of current or former clients at Saffron Centre may create an ethical dilemma regarding dual relationship with the counselling team and it is important that the integrity of your healing journey is not compromised in any way. Because of this, it is our policy that we are unable to consider current or former clients for employment.

Location:

This position is in person and requires the successful candidate to work in-centre. There is no opportunity for work from home or remote work.

Closing Date: Open until filled.

When Applying: Please submit a cover letter outlining why you think you are the right candidate for this position, with a resume, and three (3) references. Resumes submitted without a cover letter will not be considered.

Thank you to all applicants. Only those selected to be interviewed will be contacted.

Permanent Full Time Position – 37.5 Hours Per Week 

Saffron Sexual Assault Centre, located in Sherwood Park, is hiring a full-time Clinical Facilitator to join our counselling program team! 

We offer a friendly and supportive work environment, with some flexibility in creating a schedule that can include days, evenings and/or weekends.  

Saffron Centre is a non-profit charitable organization providing compassionate and specialized counselling, prevention education, and police and court advocacy for those impacted by sexual assault and abuse. 

As a Clinical Facilitator, you will be a crucial part of our counselling team, guiding clients in their healing journey and helping them develop healthy coping strategies. You will facilitate their access to our services and assist them in navigating mental health supports and resources. 

Responsibilities include: 

• Support Saffron’s clients through the entire intake process in order to provide a collaborative, client-centered and trauma-informed experience, including respectfully gathering information from the client, assisting them with the choice of appropriate programming, navigating any potential barriers, aiding with referrals when needed, managing the waitlist, and determining the best fit when assigning a clinician. 

• Provide ongoing support for clients and counselling staff by ensuring the timely provision of counselling services through client follow-up, advocacy, systems navigation and administrative support. 

• Provide direct clinical interventions including: 
  • Safety planning and risk management
  • Facilitate individual and group psychoeducational programming. 
  • Co-facilitate other therapeutic group programs with a Saffron therapist.   

• Facilitate the effective operations of the Counselling Department through: 

• • Management of client files and program waitlists   

• • Gather statistical information for reporting to funders 

• • Research for program development and implementing changes to agency procedures  

• • Support the training of intern therapists and volunteer Trauma Coaches.  

• • Participate in individual supervision, and departmental case consultation. 
• Other duties as needed. 

Minimum required qualifications: 

• Degree in Psychology, Social Work, or a related discipline. 

• 1+ years of work experience in a similar role.  

• Proficiency working with MS Office 365, Outlook, and Teams. Experience with online client management systems an asset.  

• Required clearances: Criminal Record Check with Vulnerable Sector Check and Children Services Intervention Record Check.  

• Specific training in Suicide Intervention, Mental Health First Aid, Acceptance and Commitment Therapy (ACT) or Solution-Focused Therapy, cultural awareness and group facilitation is advantageous.  

The ideal candidate: 

• Ability to provide compassionate and empathetic care to vulnerable individuals from a trauma-informed perspective.  

• De-escalation and conflict resolution skills. 

• Robust stress management and self-care practices.  

• Self-motivated, attention to detail, and can manage multiple responsibilities with ease. 

• Collaborative attitude, strong interpersonal skills, and thrives in a small team environment.  

• Strong professional oral and written communication, critical thinking, and problem-solving skills are essential. Proficiency in clinical reasoning and reflective practice is also important.  

• Passionate about guiding individuals through healing and fostering healthy changes in their lives.   

 What Saffron Centre offers: 

• Compensation is commensurate upon experience. 

• Comprehensive Health and Dental Benefits Plan. 

• Collaborative work environment that is respectful and supportive. 

• Strong focus on staff wellness and work-life balance. 

• Additional paid closure days during Christmas holiday break. 

• Training and educational opportunities. 

• Open door policy including ample opportunities for formal and informal consultation and supervision. 

Eligibility: 

The privacy and trust of all our clients is vital to our work. Occasionally current or former clients are interested in employment at Saffron Centre. Employment of current or former clients at Saffron Centre may create an ethical dilemma regarding dual relationship with the counselling team and it is important that the integrity of your healing journey is not compromised in any way. Because of this, it is our policy that we are unable to consider current or former clients for employment. 

Location: 

This position is in person and requires the successful candidate to work in-centre. There is no opportunity for work from home or remote work. 

Closing Date: Open until position is filled. 

When Applying: Please submit a cover letter outlining why you think you are the right candidate for this position, with a resume, and three (3) references. Resumes submitted without a cover letter will not be considered. 

Thank you to all applicants. Only those selected to be interviewed will be contacted.